Introduction
Welcome to Bacchus Tourism! These Terms & Conditions govern the use of our services, bookings, and tours. By making a reservation with us, you agree to abide by these terms. Please read them carefully before proceeding with your booking.
Booking & Reservation
To book a tour, activity, or service, you must provide accurate personal details. A reservation is confirmed only when you receive a booking confirmation email. All bookings are subject to availability. Bacchus Tourism reserves the right to refuse any booking at its discretion.
Payment Terms
Payment for tours and activities must be made in full at the time of booking unless otherwise agreed. Payments can be made via credit card, bank transfer, or other accepted payment methods. Prices are subject to change without notice. In case of changes in the price after booking, the customer will be notified promptly.
Cancellation Policy
Cancellations made 48 hours or more before the tour or activity will be eligible for a full refund. Cancellations made less than 48 hours before the scheduled event are non-refundable. Bacchus Tourism may, at its discretion, offer rescheduling or a partial refund in certain circumstances.
Weather Conditions & Force Majeure
Tours may be affected by weather conditions, and Bacchus Tourism reserves the right to cancel or reschedule any tour due to adverse weather or unforeseen circumstances. In such cases, a full refund or alternative arrangements will be offered.
Health & Safety
It is the responsibility of the customer to ensure they are physically fit for the tour or activity. Some tours may have specific health requirements. Bacchus Tourism is not responsible for any injuries or accidents that occur during the tour, but we take all necessary safety precautions to ensure a safe experience.
Liability
Bacchus Tourism is not responsible for lost or stolen property during the tour or activity. We also do not accept responsibility for any damages or injuries caused by participants' actions or failure to follow instructions.
Customer Conduct
Modifications
Bacchus Tourism reserves the right to modify or alter any of its tours, itineraries, or services without prior notice. In case of significant changes, customers will be informed in advance and given the option to reschedule or receive a refund.
Privacy Policy
Your personal information will be used solely for the purpose of booking and providing services. Bacchus Tourism will never share your details with third parties without your consent, except where necessary for the provision of services or as required by law.
Governing Law
These Terms & Conditions are governed by the laws of Turkey. Any disputes will be resolved under the jurisdiction of Turkish courts.